Why do lines appear on my screen when I connect my HD Digital Box to my TV with a Scart lead?

Make sure you connect your HD Digital Box to your HD ready TV using a HDMI lead.

Will I need an aerial upgrade?

No. freesat is not delivered through your aerial but via a satellite dish, so no need for aerial upgrades, but you will need a satellite dish.

Do I need a HD-ready television to watch high definition programmes?

You need a HD-Ready television and a HD Digital Box in order to view high definition programmes in high definition. You will also need to connect the two together using a HDMI lead.

In which direction should my satellite dish be positioned?

Your satellite dish should be fitted on a South facing wall in the direction of 28.2° East of South.

Can I connect more than one freesat receiver to my satellite dish?

Yes you can. You will need to have an LNB fitted that has more than one connection. LNB’s typically have 1, 2, 4 or 8 connections. You will need one connection to the LNB for each freesat Digital Box.

Can I use the satellite dish that is already at my property?

Maybe. We recommend that your existing installation receives a full ‘health check’ from a qualified installer. Your retailer will be able to advise you about this when purchasing your freesat Digital Box.

Why do I have to enter my postcode in the first time setup?

This will enable you in the near future to receive programmes from your local region. For example the local news and weather.

What equipment do I need so that I can receive freesat HD channels?

You will need a freesat HD receiver with an installation package, a HD Ready TV with an available HDMI input, and a HDMI cable.

How do I do a ‘First Time Install’ again?

Press the ‘MENU’ button on your remote control, and choose option ‘2’. Select ‘First Time Install’ and press the ‘OK’ button.

How do I look for new system software?

Press the ‘MENU’ button on your remote control, and choose option ‘2’. Select ‘Receiver Upgrade’ and press the ‘OK’ button.

How do I find out system information about my freesat receiver?

Press the ‘MENU’ button on your remote control, and choose option ‘0’. It is helpful to have this information available when contacting us.

How do I change the default ‘Audio Language’?

Press the ‘MENU’ button on your remote control, and choose option ‘2’. Select ‘Audio Language’. The options are English, Welsh and Gaelic.

Can I use a SCART cable with my HD receiver?

Yes, but you will not be sending a high definition signal to your TV. To get the very best out of your HD receiver you will need to connect it to your HD Ready TV using a HDMI cable.

Can I connect my HD freesat receiver to my TV using a SCART and a HDMI cable at the same time?

No. If both cables are connected you may experience some interference.

How do I contact your Technical team?

Should you require further technical assistance specifically about the set-up and operation of your Bush freesat Digital Box you may call the BushTechnical team on 0871 2304695. Lines are open between 9.00am and 6.00pm, Monday to Friday and 12.00pm and 6.00 Saturday, Sunday and Bank Holidays (Closed Christmas day). Please note that calls are charged at 10ppm.

For links to our full Satellite TV range and more information on the subject please go to our Mobile Satellite TV Systems Home Page.