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More on C-IQ?

What does C-IQ stand for?

Intelligent Content on Demand (C= Content IQ= Intelligent)

What does C-IQ cover?

Navigation: regularly updated street level map software. Travel info: Electronic hotel, restaurant and city guides, in a web based format with numerous photos and detailed descriptions Traffic info: Dynamic navigation via TMC (Traffic message channel) allows intelligent detours to avoid congestion.

How does C-IQ work?

The registered navigation system user receives free updates of the latest DVD (or CD's). The desired content is then 'activated' through either the C-IQ Service Centre, via the Internet (24/7) or directly from the VDO Dayton Dealer.

What does Siemens VDO intend to do with this customer data?

Inform customers of hardware/software updates and direct them to the Dealers.

Can my VDO Dayton Dealer generate access codes for me?

If the you, the customer, wishes, I can act on your behalf, with the you being charged at the end of the process, or your Dealer can carry out the transaction himself.

Must I use the internet to register/generate codes?

No, you can always call the C-IQ service centre on telephone 00 800 99 33 33 33 (or there is a fax facility available).

How much does navigation map software cost?

The prices change from time to time so it's sueful to phone us for accurate pricing for up-to-date, precision street-level map software.

Where do I find traffic information?

The latest traffic information transmitted via Traffic Message Channel (TMC) and decoded by an existing TMC receiver allows intelligent detours to avoid congestion. TMC traffic information is free in the following countries: Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Spain, Sweden, and Switzerland.

Where do I find travel information?

Useful travel information for business and when travelling is available in our C-IQ section. Electronic hotel, restaurant and city guides in a web-based format with numerous photos and detailed descriptions.

What are the payment options?

Credit card, bank transfer or invoicing.

Is it possible to revoke a code?

Yes, a revocation code is issued, and is entered into the navigation system. The system then displays a confirmation code. This confirmation code must be forwarded to VDO Dayton via the C-IQ Service Centre. The order can only be deleted and the corresponding amount credited when VDO Dayton has received a confirmation code. The user will receive a full credit if less than two weeks has elapsed since the code was issued. Beyond that, a €10 handling charge will be applied.

What are the benefits of C-IQ?

• Personal content package to match specific needs and schedules
  
• Fair and flexible pricing
  
• Up to date information
  
• User-friendly content activation

What are the 'regions'?

D, F, I, A/CH, BNL, UK/IRL, E/P, SCAN

Is it possible to 'preview' the navigation map data before purchase?

Yes, C-IQ services can be tested free of charge: Every new update comes with free use of 2 countries and 2 Travel Info products for 2 days. It is not possible to preview TMC.

Is it possible to buy a 'lifelong' activation period ?

Yes, for instance, a lifelong activation on a region (e.g. UK/IRL) would cost the user €169. The user would no longer receive automatic updates, but can at any time, revert back to the update service.

Is there a 'contract' for the customer to sign ?

Yes, the customer must be aware that once the chosen time period has expired, the navigation functionality will cease to be available until the content is re-activated.

What happens if we input the code incorrectly?

After 3 attempts, the system will lock for one minute. After each further attempt to input and invalid code, the system will again lock, but with increasing lengths of time.

The Navi i.d is showing ???? ???? - what do I do?

This is a software error. Re-load software.

What happens when I cross a country border, and drive into a region that I do not have codes for?

The system will prompt you to call the C-IQ service centre; will continue for another 15 minutes, and automatically scale the map to 1km. 22. What is 'C-IQ info' ? After loading an updated map disc, go to 'C-IQ info' on the system, this will tell you what is new on that disc.

Do you have a question that is not listed here?
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eventually posting your answer here too.